Sales Agreement

All orders placed through Dion Furniture Design are subject to the following sales terms and conditions. By placing an order, the customer is deemed to have accepted the terms stated below.

1. Production Process

• All products are manufactured on a made-to-order basis.
• Production planning is carried out in accordance with requested custom dimensions, colors, and fabric selections.
• The production process begins after order confirmation and receipt of the advance payment.

2. Payment Terms

• In order for the order to be finalized, 50% of the total order amount must be paid in advance.
• The remaining balance must be completed prior to delivery.
• Orders with incomplete payment cannot be delivered.

3. Order Changes and Cancellation

• Requests for order changes or cancellations must be submitted in writing within 7 (seven) days following the advance payment.
• For cancellation requests made after the 7-day period, only 20% of the advance payment shall be refunded.
• Changes or cancellations may not be accepted for custom orders already in production due to technical reasons.

4. Product Characteristics

• Since products are manufactured using natural materials and handcrafted workmanship, slight variations in dimensions, texture, color tone, and surface details may occur.
• Such variations are considered part of the product’s unique character and shall not be regarded as defects.

5. Delivery

• Delivery times may vary depending on the production schedule and order details.
• Customers will be informed in case of possible delays.

6. Effectiveness

By placing an order, the customer is deemed to have accepted all terms and conditions set forth in this Sales Agreement.