Delivery Conditions

All products manufactured by Dion Furniture Design are prepared within the scope of made-to-order production planning, and delivery processes are subject to the following terms and conditions.

1. Delivery Time

The average delivery time for standard products ranges between 8–12 weeks.
The final delivery date is determined by Dion Furniture Design based on production planning and order details.
Customers will be informed approximately 1–2 weeks prior to the scheduled delivery.
Dion Furniture Design shall not be held responsible for delays caused by supply chain issues, logistics, customs procedures, weather conditions, or circumstances beyond the company’s control.

2. Shipping and Delivery

In cases where delivery is postponed at the customer’s request after scheduling, any additional shipping costs shall be borne by the customer.
Re-delivery within Istanbul is subject to a transportation fee of 10,000 TL.
For deliveries outside Istanbul, additional transportation charges may apply based on distance and mileage.
If crane service, freight elevators, or special handling equipment are required for delivery, all related costs shall be the responsibility of the customer.

3. Storage and Undelivered Products

If the customer fails to accept or receive the scheduled delivery, the products may be stored free of charge for up to 1 month.
After the 1-month period, weekly storage and handling fees may apply.

4. Liability and Warranty

All products are covered under Dion Furniture Design’s responsibility until they reach the delivery location.
Any customer-caused damage, misuse, or deformation occurring after delivery shall be excluded from warranty coverage.